Terms & Conditions

These Terms and conditions contain the terms and conditions on which we supply content, products or services listed on De-Una Spanish School (the “Website”),

The terms, “we” and “our” as used in this Agreement refer to The Ella Riley Group CA, Trading as (“De-Una”).

From time to time we may amend this Agreement at any time by posting the amended terms on our Website.

We refer to this Agreement, and any other terms, rules, or guidelines on our Website collectively as our “Legal Terms.” You explicitly and implicitly agree to be bound by our Legal Terms each time you access our Website. If you do not wish to be so bound, please do not use or access our Website.

Copyrights and Trademarks

Unless otherwise noted, all materials including without limitation, logos, brand names, images, designs, photographs, video and audio clips and written and other materials that appear as part of our Website are copyrights, trademarks, service marks, trade dress and/or other intellectual property whether registered or unregistered (“Intellectual Property”) owned, controlled or licensed by De-Una. Our Website as a whole is protected by copyright and trade dress. Nothing on our Website should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Intellectual Property displayed or used on our Website, without the prior written permission of the Intellectual Property owner without prior, written permission from De-Una. De-Una prohibits use of any logo of De-Una or any of its affiliates as part of a link to or from any Website unless De-Una approves such link in advance and in writing.

Links to Third-Party Websites

Our Website may contain links to Websites owned or operated by parties other than De-Una. Such links are provided for your reference only. De-Una does not monitor or control outside Websites and is not responsible for their content. De-Una’s inclusion of links to an outside Website does not imply any endorsement of the material on our Website or, unless expressly disclosed otherwise, any sponsorship, affiliation or association with its owner, operator or sponsor, nor does De-Una’s inclusion of the links imply that De-Una is authorized to use any trade name, trademark, logo, legal or official seal, or copyrighted symbol that may be reflected in the linked Website.

Content Disclaimer

Postings on our Website are made at such times as De-Una determines in its discretion. You should not assume that the information contained on our Website has been updated or otherwise contains current information. De-Una does not guarantee that we will review past postings to determine whether they remain accurate and information contained in such postings may have been superseded. The information and materials in our website are provided for your review in accordance with the notices, terms and conditions set forth herein. These materials are not guaranteed or represented to be complete, correct or up to date. These materials may be changed from time to time without notice.

Services Disclaimer

Our services, primarily one-on-one classes with our Journey partners, are for educational purposes only. Our journey partners, agents, or other employees or representatives offer the service as governed by our Legal Terms. If you are displeased with our services, please read our Refunds section and act accordingly.

Our Journey partners, agents, employees, or other representatives have been instructed to maintain utmost professionalism and respect, including avoiding discrimination based on race, sexuality, gender, nationality, religion, political views, or other similar issues, and we are serious about enforcing these. However, De-Una cannot guarantee that our employees, agents, or other representatives act in accordance with this policy, and if you are displeased by any communications with De-Una, please refer to our refund policy for your rights to refund. By using our service you forfeit your rights to take legal action against De-Una or our associates, employees, agents, owners, or other representatives for these types of discrimination.

Customer Etiquette (Student Code of Conduct)

As a De-Una user, customers agree are expected to be polite and follow common etiquette when taking a class and/or dealing with anyone from the De-Una team.

A customer must:

  • be fully clothed during classes
  • when taking a class, act with basic manners (no burping, nose picking, foul language etc)
  • when taking a class, have the video camera turned on at all times (unless requested otherwise by a Journey partner)
  • when taking a class, not be abusive to the Journey Partner, or make comments that could be deemed as offensive (including sexual, religious, or racial comments)
  • when taking a class, avoid discussing inappropriate topics that could make your Journey partner feel uncomfortable (including topics on politics, religion, and sex)
  • when taking a class, give full attention to the Journey partner – no accepting a call and then leaving for half the class
  • when taking a class, no drinking alcohol. Eating may be permitted, but only if it doesn’t cause the student or journey partner to be distracted
  • when taking a class, try to be in a room with minimum outside noise or distractions
  • not solicit personal information from any De-Una journey partner, including their phone number, social media profiles, home address etc
  • be on time and take the classes they request. If a customer cannot attend a class, it should be cancelled as far in advance as possible.

If the customer breaks this code of conduct, De-una will issue one formal warning. If a second warning is issued, then De-Una reserves the right to expel the student from De-Una, ban them from future classes, and refuse refund requests.

No Warranties; Exclusion of Liability; Indemnification

Our website is operated by De- Una on an “as is,” “as available” basis, without representations or warranties of any kind. To the fullest extent permitted by law, De-Una specifically disclaims all warranties and conditions of any kind, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and noninfringement for our website and any contracts and services you purchase through it. De-Una shall not have any liability or responsibility for any errors or omissions in the content of our website, for contracts or services sold through our website, for your action or inaction in connection with our website or for any damage to your computer or data or any other damage you may incur in connection with our website. Your use of our website and any contracts or services are at your own risk. In no event shall either De-Una or their agents be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of our website, contracts and services purchased through our website, the delay or inability to use our website or otherwise arising in connection with our website, contracts or related services, whether based on contract, tort, strict liability or otherwise, even if advised of the possibility of any such damages. In no event shall De-Una’s liability for any damage claim exceed the amount paid by you to De-Una for the transaction giving rise to such damage claim.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you.

Without limiting the foregoing, De-Una do not represent or warrant that the information on the webite is accurate, complete, reliable, useful, timely or current or that our website will operate without interruption or error.

You agree that all times, you will look to attorneys from whom you purchase services for any claims of any nature, including loss, damage, or warranty. De-Una and their respective affiliates make no representation or guarantees about any contracts and services offered through our website.

De-una makes no representation that content provided on our website, contracts, or related services are applicable or appropriate for use in all jurisdictions.


You agree to defend, indemnify and hold De-Una harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of our Website or any Contracts or Services you purchase through it.

Recording of Classes for Training Purposes

Occasionally, our journey planners will record your classes. Any class where you share personal information or otherwise information that is obviously only intended for the Journey partners will not be recorded, or, if it was filmed, will be deleted.

The purpose of these recordings is for training. We are constantly working on improving, and having example classes is extremely helpful in this regard. These recordings will never be published, public, or in any way used outside of internal training without your express permission.

In addition, we may use these recordings to create a short progress video for you. By having one or two classes per month recorded, we can edit them together over a longer timeline, so you have a video of your progress. If we create this, it is for you only to do what you wish with, and we will not share it without your express permission.

Any student who wishes to opt-out of being recorded can do so by emailing info@deunaspanishschool.com and a note will be added to their account to ensure that from that point, no future classes will be recorded.

Limited License

De-Una grants you a non-exclusive, non-transferable, revocable license to access and use our Website in order for you to make purchases of Spanish tutoring services, access to Spanish e-learning content, and other features of our e-learning product through our Website, strictly in accordance with our Legal Terms.


Our “Monthly” subscription is paid in monthly instalments. For each month that your monthly subscription is active, you acknowledge and agree that De-Una is authorized to charge the same credit card as was used for the initial subscription fee or other payment method in the amount of the current monthly subscription fee as of the time of renewal. The monthly renewal subscription fees will continue to be billed to the Payment Method you provided, automatically until cancelled. You must cancel your subscription before it renews each month in order to avoid billing of the next month’s subscription fee to the Payment Method you provided.

Our “Yearly” subscription is paid for by an upfront one-off payment with automatic annual renewals. You acknowledge and agree that De-Una is authorized to charge the Payment Method used for (i ) the initial annual subscription fee at the rate secured at the time of purchase, and (ii) the renewal subscription fee(s) at the non-discounted rate in effect at the time of any such renewal. You must cancel your subscription before it renews in order to avoid billing of the renewal subscription fee to the Payment Method you provided.


We offer 100% refunds, for the first 14 calendar days from the date you first sign up. De-Una does not allow students to create duplicate accounts and this refund policy is only valid on a student’s first account.

Only De-Una customers who are unhappy with the service within the first 14 days are eligible for a refund. Before issuing a refund, we will ask customers to explain what elements of De-Una they are unhappy with. This helps us gather feedback in order to continually improve the service we offer.

We process refunds through our payment processor, you must provide us with an email address, which we will use to send your refund. Failure to provide us this email address within 60 days of refund request will result in your forfeiture of the refund

14 calendar days after the initial sign-up date, or after 5 lessons with a journey partner we do NOT offer refunds. We have hard costs that prevent us from offering this.

Process of a refund may result in your account being deleted.

If you request a refund within the first 14 days and you later decide to purchase our services again, you are NOT eligible for any type of refund at any point of time for any reason. We reserve the right to deny customers who have been issued refunds access to the De-Una platform in the future. This is to prevent abuse of our refund system.